thread Re: All my settings are to Brisbane time zone. So why is Square changing my appointments? in Payments Troubleshooting

All my settings are to Brisbane time zone. So why is Square changing my appointments?

karenaa — Sun, 21 Sep 2025 08:12:49 GMT

I have just made an appointment for 9.30 15 October 2021 and the email reminder sent to my customer has moved it forward an hours to 10.30am!

We don't have daylight savings in Brisbane and the customers address is also Queensland.

I need to fix this urgently.

Re: All my settings are to Brisbane time zone. So why is Square changing my appointments?

Arie — Sun, 26 Sep 2021 02:04:37 GMT

Hi @karenaa,

Thanks for writing back into the community and sorry to hear about the frustrating experience!

I'd like to dive deeper into your account, and take a look at your settings, but unfortunately this is not something we're able to check out via the forum. I'd recommend getting in touch with our support team, who can do some testing with you, and file a bug with our engineering team if necessary. You call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or send us a message here.

Re: All my settings are to Brisbane time zone. So why is Square changing my appointments?

qldk9services — Sat, 05 Oct 2024 01:38:34 GMT

I have the same problem it says all my appointments are created in Sydney although I am in Qld it has changed all my repeating appointment to 1 hour ahead although I am set to Brisbane time. How do I solve this ?