thread Re: Customise Order confirmation emails in Payments Troubleshooting

Customise Order confirmation emails

KGBooks — Sun, 21 Sep 2025 08:12:39 GMT

I want to edit/remove the text in the Order Confirmation emails for Pickup Instructions, is this possible? The Edit function only allows me to add new items but not edit this section

Re: Customise Order confirmation emails

Seamus — Tue, 28 Sep 2021 00:48:11 GMT

Hey @KGBooks,

Thanks for reaching out and welcome to the Community!

Have you tried editing the instructions by going to your Online Overview then going to Fulfilment > Pickup and Delivery > Pickup Settings > Edit ?

I've not tested this myself, but if you change the instructions under here do they also change on the email?

Re: Customise Order confirmation emails

KGBooks — Tue, 28 Sep 2021 07:52:40 GMT

Thank you Seamus I had done that but it wasn't showing as the Custom text in the Editing tab. Really appreciate your response!