thread Re: Checkout link with ‘hidden’ items in Payments Troubleshooting

Checkout link with ‘hidden’ items

LJCwoodworks — Sun, 21 Sep 2025 08:11:47 GMT

I’m using the ‘hidden’ item feature to sell custom art to customers using the checkout link. This has seemed to work fine untill tonight a customer has said they have put the order in using the checkout link however I haven’t received any order notification.

Is there a way to check for failed orders or processing orders? I thought it was normally instant. Unless the customer hasn’t actually made the order properly.

Also if I’m selling two items to a customer is the easiest way to create them an invoice ? Is there a way to create a checkout link for multiple items ?

Re: Checkout link with ‘hidden’ items

Arie — Sun, 17 Oct 2021 01:23:02 GMT

Hi @LJCwoodworks,

Thanks for writing in to the seller community! I noticed it's your first post, welcome 👋 🙂

Were you able to see this customer's payment in your transactions list?

Currently, checkout links in your dashboard can only be created for one item at a time. If you're using the Square app, you can add multiple items to the checkout and select "Send Payment Link". Invoices would also be a great option here, as you customer can complete the payment via the invoice link, and you also receive a notification once an invoice has been paid.

I hope this helps, let us know if you have any other questions.

Re: Checkout link with ‘hidden’ items

LJCwoodworks — Sun, 17 Oct 2021 01:30:24 GMT

Thank you Arie!

I appreciate your assistance.

nope - I don’t see any transaction for this customer. I think I will get in touch with them to see if they received any kind of receipt as they told me they definitely hit submit on the checkout.

cheers for the multiple item checkout ideas - I’ll give that a shot.

Re: Checkout link with ‘hidden’ items

Arie — Sun, 17 Oct 2021 02:41:07 GMT

Hmm, this sounds like they might not have completed the checkout process completely, @LJCwoodworks- let us know how you go after reaching out to your customer 😊

Re: Checkout link with ‘hidden’ items

LJCwoodworks — Sun, 17 Oct 2021 05:39:04 GMT

Yep looks like they didn’t submit the initial checkout properly. Just re sent the checkout link and it’s come through instantly.

appreciate it Artie.