How to delete original site

Knotsndots — Sun, 21 Sep 2025 08:10:08 GMT

Hello,

I am new to square and am wondering if any one can help me with my online website.

I started with my original site and then switched and made a new one which i have now published and love. However, my original one is still there and won't let me delete it. I understand it is no harm in having it there but it loads as the main site so I keep getting confused.
When I try to delete it the site says 'We're sorry, but you can't delete this site. For help, contact our Customer Success team'.
Can anyone please help me.

Thank you,

Michaela

Re: How to delete original site

Arie — Thu, 28 Oct 2021 00:44:26 GMT

Hey @Knotsndots,

Thanks for taking the time to write in to our seller community 👋 I noticed it's your first post, welcome!

In this case, you would have to reach out to our support team to get the previous site deleted - there isn't a workaround for this message. Please reach out via 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other"" then "I don't see my issue"

4. Click "Message us" or "Email us"

Like this we'll be able to take a look into your account further, and escalate to our eCom team if necessary 👍

thread Re: How to delete original site in Payments Troubleshooting

How to delete original site

Re: How to delete original site