thread Re: How can i get my customer code so i can contact support???? in Payments Troubleshooting

How can i get my customer code so i can contact support????

markobmotel — Sun, 21 Sep 2025 08:09:03 GMT

Ive been trying to call customer support but I need a code HOW do i get this??? Please Help Me!!!!

Re: How can i get my customer code so i can contact support????

Arie — Mon, 15 Nov 2021 22:13:14 GMT

Thanks for writing in to the community, and welcome! I noticed it's your first post 🙂

You can reach our support team on 1800 760 137, Monday-Friday 9am-5pm AEST, without a customer code. Reach us via online chat or email through these steps:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other"" then "I don't see my issue"

4. Click "Message us" or "Email us"

Re: How can i get my customer code so i can contact support????

kennethweerasir — Sat, 08 Jan 2022 08:34:28 GMT

Thank you for your comment, BUT YOU DONT HAVE BELOW OPTION?

3. Go to "Other"" then "I don't see my issue"

Re: How can i get my customer code so i can contact support????

Seamus — Sun, 09 Jan 2022 22:56:09 GMT

@kennethweerasir if you don't have these options and instead see the new chat help flow, type "support" to bring up a list of contact methods.

Note that a customer code won't be required to call support from 9am-5pm weekdays - just call the line to get through. Out of hours support with a customer code is presently limited to Square Terminal, Register, Square for Restaurants Plus and Square for Retail Plus customers.