How do you unpair a reader from a device if it is broken and can not be turned on?

TSC2021 — Sun, 21 Sep 2025 08:08:00 GMT

We have a card reader that is paired to a tablet. The tablet has been damaged beyond repair and it can not be turned on for us to unpair. How can we pair the reader to another device? Thanks in advance.

Re: How do you unpair a reader from a device if it is broken and can not be turned on?

Arie — Sun, 28 Nov 2021 05:49:41 GMT

Hi @TSC2021,

Thanks for writing in and welcome to our Seller Community 😊 👋

I'm sorry to hear about the damage to your tablet! You'll be able to pair your reader to a new device, without the need to unpair from the damaged device. Simply download the Point of Sale app on your other device, sign in and and pair the reader.

Please let us know how you go!

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How do you unpair a reader from a device if it is broken and can not be turned on?

Re: How do you unpair a reader from a device if it is broken and can not be turned on?