My identification failed, how to resolve this?

Mich2 — Sun, 21 Sep 2025 08:07:23 GMT

I bought square to use on the market, I tried to identify myself with my Medicare card and passport. It didn’t work my partner tried it too with his driver license, Medicare and passport. We were not able to get any identification.

Re: My identification failed, how to resolve this?

Arie — Mon, 06 Dec 2021 03:43:25 GMT

Hey @Mich2,

Thanks for writing in and welcome to the seller community! It's always great seeing new faces here.

Take a look at our guide for sign up troubleshooting here, which lists some common reasons why you might be unable to verify your identity. While we're not able to look into your account via this public forum, our support team can take a closer look. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.

thread Re: My identification failed, how to resolve this? in Payments Troubleshooting

My identification failed, how to resolve this?

Re: My identification failed, how to resolve this?