thread Items missing in App in Payments Troubleshooting

Items missing in App

antcity — Sun, 21 Sep 2025 08:06:55 GMT

I have multiple items set up via my squareup.com online account. In the app (via a tablet) I can only see some items, others do not show up on the item list. I've checked that the location is set the same online and on the app. I've signed in and out multiple times. Why aren't the missing items showing in the app?

Re: Items missing in App

Arie — Sun, 12 Dec 2021 04:22:01 GMT

Hi @antcity,

Thanks for writing in and welcome to our Seller Community!

Thanks for already checking that you're signed in to the same location. If you're looking at your Square Online store items, check if the items are listed as visible - take a look at this guide and let us know how you go!