thread Re: Can I reuse an invoice that has been refunded? in Payments Troubleshooting

Can I reuse an invoice that has been refunded?

EmmaLouise91 — Sun, 21 Sep 2025 08:06:42 GMT

Is there any way that I can reuse an invoice that I had already made up but had to issue a refund on because I had said my customer paid via cash too early? They've now done so but I can't see any way in marking it now paid again.

Re: Can I reuse an invoice that has been refunded?

Seamus — Mon, 13 Dec 2021 22:47:59 GMT

@EmmaLouise91 Once an invoice has been marked as refunded there no way to reopen it to edit unfortunately - you'll need to simply re-issue the invoice again, and then mark it as paid if they paid cash.

Hope this helps, let me know if you have any questions!

Re: Can I reuse an invoice that has been refunded?

EmmaLouise91 — Mon, 13 Dec 2021 23:26:55 GMT

Hi Seamus,

Sorry for my ignorance but I cannot work out how I can re-issue the invoice at all so I can do this?

Can you please send me the steps to do this so I can reconcile this?

Also my customer has included a tip, how can I add this to the invoice also?

Re: Can I reuse an invoice that has been refunded?

Seamus — Tue, 14 Dec 2021 00:45:23 GMT

Hey @EmmaLouise91,

By re-issue I actually meant send a new invoice from scratch - apologies if my wording was unclear here!

If you've already recorded the payment via Square (as opposed to the customer simply giving you cash and you've not inputed that anywhere in Square), this would actually be considered its own seperate payment outside of a Square Invoice - is this what has occurred here?