Access issues closed email account

DM6 — Sun, 21 Sep 2025 08:05:28 GMT

Hi there. Having issues updating my profile information, lost access to my old email account and old mobile number so cannot do the multi factor auth to make any changes. Is there any other way to authenticate my profile or just need to delete the account?

Raised a support ticket but I suspect the response has gone to the closed email account and can’t seem to locate my ‘support inbox’ on square if there is one?

much appreciate your help!!

Re: Access issues closed email account

tomven — Sat, 12 Feb 2022 22:58:27 GMT

Hi @DM6,

I noticed your post is a few weeks old now, but in case you're still having issues getting into your account, I'd contact Square by phone: 1800 760 137. They're available normal business hours and can hopefully verify you that way to update your profile.

thread Access issues closed email account in Payments Troubleshooting

Access issues closed email account

Re: Access issues closed email account