Confirmation messages

SustainableHoof — Sun, 21 Sep 2025 08:04:29 GMT

Hi there,

I'm just starting to use confirmation requests and text reminders. I keep reading that my appointments will either have a tick next to them (confirmed) or a box with no tick (unconfirmed). All of my appointments starting next week don't have a confirmation box at all, empty or not and none of them are listed as unconfirmed. Do they only get the unticked box once the confirmation texts get sent out?

I'm just trying to figure out how to make sure my clients are getting their messages.

Thank you,
Jade

Re: Confirmation messages

Seamus — Thu, 13 Jan 2022 01:07:33 GMT

Hi @SustainableHoof,

Thanks for reaching out and welcome to our community 👋

Are these appointments that you may need to manually approve at all? Read more about accepting appointments on Square here - let me know if this is what was needed or not!

thread Re: Confirmation messages in Payments Troubleshooting

Confirmation messages

Re: Confirmation messages