thread Square terminal & iPad - trouble shooting in Payments Troubleshooting

Square terminal & iPad - trouble shooting

seedstation — Sun, 21 Sep 2025 08:02:22 GMT

Hi, I have just bought the square terminal to connect to my iPad. I have had no issues connecting the terminal to the iPad but when I go to finalise a sale and choose the terminal as the pay method, the details do not automatically come up on the terminal. I have to tap the terminal with my finger to get the sale to appear. Is anyone else having this problem?

Re: Square terminal & iPad - trouble shooting

tomven — Sun, 10 Apr 2022 00:48:07 GMT

Hi @seedstation,

As far as I know, the Square Terminal is designed to be your all in one POS (as opposed to the Reader which requires an iPad / phone to be the checkout interface).

But I just did some quick research into this and it definitely seems that they do integrate (learn something new every day!).

Has this previously worked before for you (ie sales auto appear on Terminal once you finalise on iPad)?

There is this support article which may provide some guidance: Connect your Square Terminal to Square Point of Sale | Square Support Centre - AU (squareup.com)

I noticed this FAQ which may be relevant:

I’ve sent a checkout to Terminal, but it’s not showing up

Tap once on the Terminal screen when it reads “Powered by Square” to get to the Checkout screen.

I wonder if its maybe the Terminal going into a standby state (probably to preserve battery) and it just needs to wake up and grab the sale.

Hope that (sort of) helps!

Re: Square terminal & iPad - trouble shooting

Arie — Sun, 10 Apr 2022 06:59:24 GMT

Sorry to hear about the hassle here @seedstation! If this is something you recently noticed on your Square Terminal, reach out to our support team so we can take a closer look, and file a ticket if necessary. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.