Test email failure

thefreezecrew — Sun, 21 Sep 2025 08:01:05 GMT

Hello,

I am hoping someone is a bit more tech savvy and could possibly help.

I've created an email for a long weekend sale, everything completed and filled out. I clicked 'send test' and tried twice with two different email, however the test emails did not go out to the inbox of either or the 'junk'.

Is there a reason why? Does this mean that it would not have sent to my contacts? I've had no sales this month so i'm already feeling low and now I feel the email I sent out may not even get sent to the 80 people that have signed up to my VIP list.

Thank you!

Re: Test email failure

Arie — Tue, 08 Mar 2022 00:34:23 GMT

Thanks for writing in and sorry to hear about the frustrating experience, @thefreezecrew! Please give our support team a call so we can take a closer look at your email settings, and go through troubleshooting alongside you. You can reach us on 1800 760 137, and our lines are open Mon-Fri, 9am-5pm AEDT.

PS. I noticed it's your first post, welcome to our community 👋 🙂

thread Test email failure in Payments Troubleshooting

Test email failure

Re: Test email failure