thread Re: pause invoice reminders in Payments Troubleshooting

pause invoice reminders

bryancutts — Sun, 21 Sep 2025 07:57:38 GMT

Hi people, today a customer advised me of the date that she'd be paying an outstanding invoice.

So that she isn't hassled by the reminders which are scheduled to be sent before that date, I tried to pause them.... and discovered that it cannot be done.

It would be wonderful if this functionality was added.

Re: pause invoice reminders

Arie — Sun, 01 May 2022 23:37:37 GMT

Hi @bryancutts,

Thanks for writing back in to our community 👋

You can already edit reminders for invoices. Here's how:

1. Select the three ellipses next invoice you'd like to edit from your Invoices Dashboard and click on Edit.

2. Scroll down to Communication > Reminders.

3. Click Edit Reminders to add, or remove any reminders for this invoice.

4. Click Save once you're done.

I hope this helps!

Re: pause invoice reminders

bryancutts — Mon, 02 May 2022 23:15:48 GMT

Hi, thanks for trying to help.... unfortunately once the invoice is already created for a customer, you cannot edit the reminders.

Re: pause invoice reminders

Arie — Mon, 02 May 2022 23:21:05 GMT

These steps will work on invoices that have been sent out to your customers already, @bryancutts.

Re: pause invoice reminders

bryancutts — Mon, 02 May 2022 23:32:26 GMT

Really?

I spent ages looking at this, about an hour with Square support, and we couldn't edit the reminders.

Re: pause invoice reminders

Arie — Mon, 02 May 2022 23:46:13 GMT

The screenshot attached is on an invoice I've sent out to myself. Let me know how you go after following these steps!

Re: pause invoice reminders

bryancutts — Tue, 03 May 2022 01:47:28 GMT

Thanks... very strange that Square support couldn't see this, and me.... anyway, thanks