https://community.squareup.com/t5/Payments-Troubleshooting/card-not-saving-on-file/m-p/363634#M41929 <P>Why aren’t my clients cards being saved on their file after their appointment when booked with no-show protection?</P> Sun, 21 Sep 2025 07:57:09 GMT lilcaruana 2025-09-21T07:57:09Z https://community.squareup.com/t5/Payments-Troubleshooting/card-not-saving-on-file/m-p/363634#M41929 <P>Why aren’t my clients cards being saved on their file after their appointment when booked with no-show protection?</P> Sun, 21 Sep 2025 07:57:09 GMT https://community.squareup.com/t5/Payments-Troubleshooting/card-not-saving-on-file/m-p/363634#M41929 lilcaruana 2025-09-21T07:57:09Z https://community.squareup.com/t5/Payments-Troubleshooting/card-not-saving-on-file/m-p/363668#M41930 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/445379">@lilcaruana</a>,</P> <P>&nbsp;</P> <P>Thanks for reaching out and welcome to the community!</P> <P>&nbsp;</P> <P>At the moment cards are not saved on file when a customer books an appointment - no show protection can allow you to charge for a no show, but won't link card details to a customer directory contact.<BR /><BR />If you'd like to save a card on file you'll need to do this manually via the customer directory, with permission from the customer to save the details on their customer profile. There are a few places you can do this - for a complete guide on saving cards on file for use with Appointments, <A href="https://squareup.com/help/au/en/article/6068-use-card-on-file-with-square-appointments" target="_blank">please see this support article</A>.&nbsp;</P> Fri, 06 May 2022 04:06:34 GMT https://community.squareup.com/t5/Payments-Troubleshooting/card-not-saving-on-file/m-p/363668#M41930 Seamus 2022-05-06T04:06:34Z