thread Re: How do I fix slow page loading speeds in Payments Troubleshooting

How do I fix slow page loading speeds

brenwill68 — Sun, 21 Sep 2025 07:55:42 GMT

I am having problems with very slow page loading times - namely the Home & Shop pages - Once I am on the Shop page, switching between categories and products is reasonably fast - I don't have any videos on my site, however, I do have a large number of images

I have a very fast computer (i7 processor) and fast internet speeds - I do not know how to fix this problem and after 5 months of hard work I am now thinking of moving to another platform? Any advice would be much appreciated

Regards Brendan - Plumb Gear

Re: How do I fix slow page loading speeds

Arie — Mon, 30 May 2022 03:17:29 GMT

Hey @brenwill68,

Thanks for writing in! Reaching out to our eCom support team to take a closer look at your site would be the next step here, so we can dig in a bit deeper and take a look at the back end of your site - unfortunately, this isn't something we're able to do via this public forum. Give us a call on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.

Ps: I noticed it's your first post, welcome to the seller community 👋

Re: How do I fix slow page loading speeds

lawnbrook — Mon, 30 May 2022 04:08:47 GMT

@brenwill68 ,

I took a quick look at your site out of interest, it didn't seem particularly slow to me (In AU).

Sometimes it's worth looking at the browser development tools (network) and reload the page. You'll see the page load timeline and it may give you a better gauge on what's slowing things down...

Bruce

Re: How do I fix slow page loading speeds

brenwill68 — Mon, 30 May 2022 04:20:57 GMT

Hi Arie

I followed your instruction and used Chat to convey my problem - Square support is going to speed up my page loading speeds, however, it may take some time😀

Re: How do I fix slow page loading speeds

Arie — Mon, 30 May 2022 04:58:39 GMT

Glad to hear you were able to get in touch with support about this already, @brenwill68!

Re: How do I fix slow page loading speeds

brenwill68 — Mon, 30 May 2022 05:14:42 GMT

😀