Professional Bundle

MMoon22 — Sun, 21 Sep 2025 07:55:21 GMT

Hello,

My professional bundle expired. I paid $180 and renewed it yesterday. But when I type in my website address, it is not there. On weebly, it says my account has been suspended. Why is this when I have now paid?

Thanking you kindly 🙂

Re: Professional Bundle

Laurie_ — Sun, 05 Jun 2022 23:59:29 GMT

Hi @MMoon22 thanks for reaching out and sorry to hear you're experiencing troubles with your website!

Can I ask whether you set up a custom domain through Square when you purchased your Professional Bundle? Or did you connect a domain you already owned, hosted by a third-party platform?

If you set up your domain through Square, and your Professional Bundle expired, the connected domain may have also expired and entered what is called the Redemption Grace Period. This period lasts for 60 days and during this time the domain will remain registered under your name and information but it will not be active on your website until it is renewed.

It isn't easy to pinpoint what may be happening without looking at your account. The fastest way to resolve this is to reach out to our team to speak with a Square Online specialist so they can verify your information and take a look at your account in real-time.

You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time).

thread Professional Bundle in Payments Troubleshooting

Professional Bundle

Re: Professional Bundle