thread Re: Marketing Tab disappeared on online sectio in Payments Troubleshooting

Marketing Tab disappeared on online sectio

Badhabitrecords — Sun, 21 Sep 2025 07:48:32 GMT

There was an Marketing tab on the side menu afew days ago, and it had an email section where you could add email lists and compose and design emails.

That whole section has disappeared. And the email lists.

Is it possible to access that again?

Does the paid email marketing give you access to that.

This is driving me nuts!

Re: Marketing Tab disappeared on online sectio

Laurie_ — Sun, 25 Sep 2022 01:13:54 GMT

Hi, @Badhabitrecords, thanks for reaching out with your question, and welcome to the Seller Community!

If you are no longer seeing the Marketing tab in the left-hand menu on your online Square Dashboard, this might be because your Dashboard has been updated. You will find the Marketing page when navigating to Customers > Marketing. See the below screenshot for reference.

You can sign up for a 30-day free trial to test out the features available through the paid subscription. To view our Square Marketing pricing please visit this page.

Let me know if I can help answer any questions you may have about Square Marketing!

Re: Marketing Tab disappeared on online sectio

Badhabitrecords — Sun, 25 Sep 2022 01:45:40 GMT

Hey @Laurie_ cheers for your answer. That particular customer- Marketing tab is missing some of the email lists we had. (IE. wholsale email lists)and the design templates are totally different.

Re: Marketing Tab disappeared on online sectio

Laurie_ — Sun, 25 Sep 2022 04:06:46 GMT

No worries, @Badhabitrecords, and thanks for letting me know!

Hmm, this may be because you previously had a subscription for Square Marketing that may have expired, such as the free trial. You'll be able to check this from your online Square Dashboard when navigating to Account & Settings > Business Information > Pricing & subscriptions.

Have a look and let me know if you are seeing anything listed for Square Marketing on this page.

I'll keep a lookout for your reply.

Re: Marketing Tab disappeared on online sectio

Badhabitrecords — Mon, 26 Sep 2022 00:44:41 GMT

Hey @Laurie_ No theres nothing there for Square Marketing.

Re: Marketing Tab disappeared on online sectio

Laurie_ — Mon, 26 Sep 2022 06:16:24 GMT

Thanks for confirming, @Badhabitrecords.

It sounds like you may have started creating a campaign without reaching the final 'Review Campaign' page where you are then prompted to either start your free email marketing trial or subscribe to the monthly subscription.

If that's the case, you should still be able to find your draft campaigns, provided you saved these when exiting away from the page. To locate your draft campaigns, navigate to Customers > Marketing > Campaigns. You will then be able to select the title of your campaign to resume editing.

Hopefully, your list of customers is still saved to your draft, otherwise, you will need to add these again.

Re: Marketing Tab disappeared on online sectio

wawuruprints — Tue, 21 Feb 2023 08:29:29 GMT

I have created marketing emails and the Square Dashboard interface has updated this week. I can’t find my pre-existing marketing emails! Help!

Re: Marketing Tab disappeared on online sectio

Laurie_ — Tue, 21 Feb 2023 22:39:56 GMT

Hey there @wawuruprints,

Sorry to hear you're running into a similar issue with missing campaigns!

When you navigate to your Campaigns page and filter to show Drafts only, do you see anything on your end? I've included a screenshot below of what this will look like from the online Square Dashboard.

I'll keep a lookout for your reply here.