thread Re: Remove "No GST has been charged" from subscription invoices in Payments Troubleshooting

Remove "No GST has been charged" from subscription invoices

Lukeatme — Sun, 21 Sep 2025 07:47:01 GMT

Hi all,

How do I remove the text at the bottom of subscription invoices stating "No GST has been charged" ?

I have created a sales tax of 10% GST and it appears in invoices, however at the bottom of the invoice "No GST has been charged" contradicts this and looks unprofessional. My ABN is registered for GST and therefore I must charge GST in invoices.

Much appreciated!

Luke

Re: Remove "No GST has been charged" from subscription invoices

Arie — Wed, 19 Oct 2022 05:17:42 GMT

Heya @Lukeatme 👋

Can you let us know a bit more about how you send out your invoices? Attached is what the GST component looks like on my test account:

Looking forward to hearing back from you!

Re: Remove "No GST has been charged" from subscription invoices

Lukeatme — Thu, 20 Oct 2022 23:46:57 GMT

Hi Arie, we manage invoices via Payments > subscriptions. We use https://squareup.com/dashboard/plans and https://squareup.com/dashboard/subscriptions.

Eg. of our invoice: https://drive.google.com/file/d/1Usmxm5aZo38_IqLMIeN_7e671bTj6NGP/view?usp=sharing

I can see in your invoice example you have GST itemised. In ours it's a 'Tax' rather than 'GST'.

Appreciate the help!

Luke

Re: Remove "No GST has been charged" from subscription invoices

Laurie_ — Mon, 24 Oct 2022 03:59:31 GMT

I'm just jumping in for @Arie while they're out of the office, @Lukeatme!

You've raised a good point here, I've tested this with my own Square Subscriptions and I see the same message as you on the bottom of my emailed invoice, 'No GST has been charged'. This is despite adding a 10% Sales Tax when creating the subscription.

I suggest reaching out directly to our Support Team in this instance to ask if this is something that can be removed from your Subscription invoices from the backend. If not, they may be able to shed some more light as to why this is a requirement on a Subscription invoice compared to a regular invoice.

You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time).

Let us know how you go!