thread I can't find customer display options in Payments Troubleshooting

I can't find customer display options

Mohamedmowafy — Sun, 21 Sep 2025 07:46:48 GMT

I can't find customer display options

in my screen for customer and I have latest software and iOS

Thanks

Re: I can't find customer display options

Laurie_ — Mon, 24 Oct 2022 22:58:36 GMT

Hi, @Mohamedmowafy, thanks for reaching out to us with your question.

We just want to ensure we're on the same page as you here, are you referring to your Customer Management settings in the Point of Sale app? Additionally, can you confirm which Square hardware you're referring to (e.g. iPad with Square Stand, or Square Register etc)?

The information you have provided is unclear.

We'll keep a lookout for your response here!

Re: I can't find customer display options

Mohamedmowafy — Mon, 24 Oct 2022 23:13:11 GMT

Hi I’m using point of sale

and iPad with square stand

Re: I can't find customer display options

Laurie_ — Tue, 25 Oct 2022 05:33:03 GMT

Thanks for confirming, @Mohamedmowafy!

At this time, the Square Stand doesn't have the option of connecting to a customer display. The only option would be to connect a Square Terminal to your Point of Sale.

Is this what you're referring to? If not, you will need to provide some more specific information about what setting you're unable to find on your Point of Sale app.

Re: I can't find customer display options

Mohamedmowafy — Thu, 27 Oct 2022 09:04:37 GMT

https://squareup.com/help/us/en/article/5492-customer-display

Re: I can't find customer display options

Mohamedmowafy — Thu, 27 Oct 2022 09:05:15 GMT

On both devices, tap More from the navigation bar at the bottom of the screen > Settings > Checkout > Customer Display. If you don’t see Customer Display, please

this not showing on my device

Re: I can't find customer display options

Arie — Fri, 28 Oct 2022 00:07:05 GMT

The Customer Display is only available for the Square Register, and since you're using a Square Stand, this option isn't available @Mohamedmowafy. I hope this clears things up!

Re: I can't find customer display options

Modfyd — Tue, 04 Jun 2024 22:06:00 GMT

Hi, I have the Square Register. My customer information fields that has been customized on the display pad is different than the selected configuration that is selected in the settings menu. I have tried to reset the Square Register.

To further detail:

My customer display pin pad asks for customer name and email. But is not supposed to ask for 'where do you work'.

We offer vehicle services at our shop, so I customized a 'vehicle' visible field. But it does not display that info field on the pin pad.

Can you please offer a solution to this issue for us? Thanks!