thread How do i turn off the shipping option? in Payments Troubleshooting

How do i turn off the shipping option?

Jrsb2022 — Sun, 21 Sep 2025 07:44:24 GMT

I’ve unticked the shipping option as I’m only doing pick up and deliveries but when i click on any items the default is still “shipping” even though I’ve unticked it. Worse still it says free shipping. Ive spent all afternoon trying to find a solution and the only thing I’ve managed to do is add a flat rate price to the shipping option.

Can you actually remove the shipping option permanently? If so how do I do it?

my default says “pick up” but when i click any items as a customer the default is still shipping?

Re: How do i turn off the shipping option?

Seamus — Mon, 28 Nov 2022 02:12:28 GMT

Hi @Jrsb2022,

Have you tried changing fulfillment options on an item level? You can bulk-edit (or edit on an individual item level) your website items to disallow shipping on a per-item level.

From your item list in Square Online, tick the box at the top of the list to bulk edit all items:

From the "Bulk edit" menu, select "Set fulfillment":

From the next screen, choose which options you wish to offer for fulfillment, then press "Set fulfillment":

You may need to wait a few minutes for the changes to reflect on your website.

Hope this helps, let me know if you have any questions.