thread Square has withheld my funds for a week now. How can I get in contact with someone to find out why ? in Payments Troubleshooting

My transfer is stuck in pending

Jipbop — Sun, 21 Sep 2025 07:43:32 GMT

Good Morning.

I started my business with Square last Wed.
My transfer setting is 'Automatic' and bank account is linked and verified.
On my square dash board - Balance - Available balance is still there. And 'Upcoming transfers' is all 'pending'
I am not sure I should wait more for automatic transfer or need to change some options. Please let me know what I have to do.
How can I get my money from the sQuare?

Re: Transfer Pending

Arie — Wed, 21 Dec 2022 02:57:45 GMT

Hey @Jipbop,

Thanks for writing in and welcome to our Seller Community!

It sounds like there might be an outstanding information request form for you to complete.

I know this sounds alarming, but Square periodically reviews all accounts to make sure Square is a secure place to do business for everyone. When we place an account under review, we temporarily suspend transfers to linked bank accounts until the review is resolved.

This review should be completed within a business day. If Account Services needs any additional information from you, they will reach out via email.

You can also reach out to our support team directly who can confirm your account status. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Please let us know how you go!

Why I didn't get my money

Jk1982 — Wed, 21 Dec 2022 11:38:21 GMT

I didn't recive my money after using square. They are holding on to my funds for longer than usual. Why?

Re: Why I didn't get my money

Arie — Wed, 21 Dec 2022 23:33:48 GMT

Hi @Jk1982,

I moved your post to this thread where someone had the same question. We consolidate community posts for clarity. Please let us know how you go and welcome to the Seller Community 😊

Square has withheld my funds for a week now. How can I get in contact with someone to find out why ?

Frances52 — Thu, 28 Sep 2023 03:29:15 GMT

Square has withheld my transactions for a week now. They have asked for information on a particular transaction which I have given them. But still the money hasn't been deposited into my account. I can't seem to find anyone ( human ) to speak to regarding this matter. I am reluctant to use Square if this is going to continue.

Re: Square has withheld my funds for a week now. How can I get in contact with someone to find ou...

Arie — Thu, 28 Sep 2023 06:14:54 GMT

Hi @Frances52,

I've merged your post to this thread, where someone had the same question. I understand how frustrating it would be for your funds to be on hold, but the best answer should clear this up for you.