Service charge on open tickets

Beaten_Track — Sun, 21 Sep 2025 07:42:06 GMT

I have an issue with service charges on open tickets.

I have multiple devices, that are all linked to the same location but if I put through a phone order for takeaway food and add the service charge I have created of 5%, this ticket will not show up on any other device.

All are connected to the same network, have reset all devices, have nailed it down to the service charge.

I take it off, and the open ticket is available on all devices.
Add the service charge back on any device and the ticket is only visible to that device that added the service charge.

Re: Service charge on open tickets

Laurie_ — Sun, 15 Jan 2023 06:02:58 GMT

Hey @Beaten_Track,

Welcome to the Seller Community and sorry to hear trouble has brought you here!

I've not heard of service charges impacting open tickets data from syncing between devices in this way before. In this instance, I would recommend reaching out directly to our Support Team to troubleshoot this issue further.

They'll be able to take a detailed look at your settings and will be able to test this behaviour with you in real-time when they return to the office.

The only other thing I can recommend in the meantime would be to ensure you're running the latest version of the app on all of your devices.

You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time), or contact us via online chat or email. See the below steps.

1. Sign in to your Square account

2. Head to our contact page https://squ.re/3AWfZs2

3. Go to "Other", then "I don't see my issue"

4. Click "Message us", "Email us" or "Call Us"

Or, if you see the new chatbot help flow, type “support” to bring up a list of contact methods.

Feel free to comment on this thread with any information offered to you by our team, as it may be beneficial for other Sellers running into similar issues.

thread Re: Service charge on open tickets in Payments Troubleshooting

Service charge on open tickets

Re: Service charge on open tickets