Magstripe and chip reader issues

TheCraftyMug — Sun, 21 Sep 2025 07:40:40 GMT

Has anyone managed to get a headset magstripe and chip reader to work ?

Every time i plug one in (2 different ones) after a few seconds the red box comes up saying reader damaged.

Any ideas

Re: Magstripe and chip reader issues

Laurie_ — Thu, 02 Feb 2023 05:29:23 GMT

Hey there @TheCraftyMug,

Thanks for reaching out to us and welcome to the Seller Community! 👋

I'm sorry to hear your readers are showing as damaged. Unfortunately, when this occurs, there are no troubleshooting steps we're able to offer you. Given that the Square Reader for magstripe was covered under a limited 6-month warranty, you would be required to purchase a replacement reader if you want to continue processing card payments.

We no longer sell the Square Reader for magstripe in Australia. Our current reader is the Square Reader for contactless + chip, which pairs via Bluetooth to compatible devices.

You can view the steps to pair the Square Reader for contactless + chip here.

Don't hesitate to reach out to us for further assistance!

thread Magstripe and chip reader issues in Payments Troubleshooting

Magstripe and chip reader issues

Re: Magstripe and chip reader issues