thread Re: How to issue a credit note? in Payments Troubleshooting

How to issue a credit note?

jayeecb — Sun, 21 Sep 2025 07:39:04 GMT

Hi all,

I want to know how I can put a credit on a customers account without “refunding an invoice”.
I would like the option to just apply / send a credit note to the customer that they are able to use for future invoices.
Is there a way to do this?

Thanks 😊

Re: How to issue a credit note?

Laurie_ — Tue, 14 Mar 2023 04:59:34 GMT

Hey there @jayeecb,

Thanks for reaching out to us with your question! I noticed it's your first time posting here - welcome to the Seller Community! 😊

Unfortunately, we don't support a feature like this with Square Invoices. While you can issue refunds to eGift Cards, these cannot be used to make submit payments for Square Invoices.

In this case, you would need to issue a refund to your customer if you are no longer providing the services they have paid for.

Let me know if you have any further questions here!

Re: How to issue a credit note?

jayeecb — Tue, 14 Mar 2023 11:00:00 GMT

Thanks Laurie for your answer!

Re: How to issue a credit note?

Vartex — Wed, 14 Aug 2024 22:59:30 GMT

This is not acceptable. Every accounting system should provide an option to create a credit note.

A credit note is not a refund, it's just a credit that will be used at a later date by the customer.