https://community.squareup.com/t5/Payments-Troubleshooting/How-do-I-contact-a-customer-who-tapped/m-p/647294#M41079 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/597199">@Littlelouartist</a></SPAN>,<BR /><BR />It's not actually possible to obtain customers' personal info such as phone numbers and email addresses that were provided for the purposes of receiving a receipt.<BR /><BR />In order to save customer information for later contact, you'd need to add them as a <A href="https://squareup.com/help/au/en/article/6217-get-started-with-your-customer-directory" target="_blank">Customer Directory</A> contact with their permission. Sorry we can't be of more help here - hopefully they'll realise they didn't pick up their purchase and get back in touch with you soon!</P> Mon, 27 Mar 2023 02:18:14 GMT Seamus 2023-03-27T02:18:14Z https://community.squareup.com/t5/Payments-Troubleshooting/How-do-I-contact-a-customer-who-tapped/m-p/647062#M41078 <P>How do I contact a customer who I sent a receipt to their phone? I need to speak with them as they didn’t return to pick up their purchase&nbsp;</P> Sun, 21 Sep 2025 07:37:58 GMT https://community.squareup.com/t5/Payments-Troubleshooting/How-do-I-contact-a-customer-who-tapped/m-p/647062#M41078 Littlelouartist 2025-09-21T07:37:58Z https://community.squareup.com/t5/Payments-Troubleshooting/How-do-I-contact-a-customer-who-tapped/m-p/647294#M41079 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/597199">@Littlelouartist</a></SPAN>,<BR /><BR />It's not actually possible to obtain customers' personal info such as phone numbers and email addresses that were provided for the purposes of receiving a receipt.<BR /><BR />In order to save customer information for later contact, you'd need to add them as a <A href="https://squareup.com/help/au/en/article/6217-get-started-with-your-customer-directory" target="_blank">Customer Directory</A> contact with their permission. Sorry we can't be of more help here - hopefully they'll realise they didn't pick up their purchase and get back in touch with you soon!</P> Mon, 27 Mar 2023 02:18:14 GMT https://community.squareup.com/t5/Payments-Troubleshooting/How-do-I-contact-a-customer-who-tapped/m-p/647294#M41079 Seamus 2023-03-27T02:18:14Z