thread Re: online buy button problem in Payments Troubleshooting

online buy button problem

DeeLee — Sun, 21 Sep 2025 07:37:46 GMT

My online buy button reads Not Available. Is this part of the Square dashboard outage or can I fix it myself?

Re: online buy button problem

Arie — Wed, 29 Mar 2023 01:52:16 GMT

Thanks for writing in! The disruption we're currently seeing is only affecting new customers signing up, and getting stuck in the identity verification process. Square Online sites, or items, are not impacted.

Take a look at this troubleshooting guide that lists some common reasons items may come up as Not Available in your online store.

Please let us know how you go12

Re: online buy button problem

DeeLee — Wed, 29 Mar 2023 02:35:26 GMT

Thanks, worked! Location setting were the problem

Re: online buy button problem

Arie — Wed, 29 Mar 2023 03:14:34 GMT

Glad to hear you were able to fix this, @DeeLee 😊