thread Re: “Firmware update failed” what does this mean and is it a problem? How do I fix? in Payments Troubleshooting

“Firmware update failed” what does this mean and is it a problem? How do I fix?

RasaD — Sun, 21 Sep 2025 07:37:30 GMT

“Firmware update failed” what does this mean and is it a problem? How do I fix?

Re: “Firmware update failed” what does this mean and is it a problem? How do I fix?

Arie — Fri, 31 Mar 2023 01:01:16 GMT

I'm sorry to hear about the trouble installing a firmware update. Which Square hardware are you currently using? I'll keep an eye out for your reply 🙂

PS. I noticed it's your first post, welcome to our community!

Re: “Firmware update failed” what does this mean and is it a problem? How do I fix?

cjtoffi — Thu, 31 Aug 2023 03:38:50 GMT

same problem here. First gen version 2 reader. ios phone (updated to latest square app) I've tryed hard resetting and disconnecting "forgetting" reader from bluetooth

Re: “Firmware update failed” what does this mean and is it a problem? How do I fix?

JJ_ — Fri, 01 Sep 2023 23:47:04 GMT

Hello @cjtoffi

Sorry to hear about this experience. Looks like you have done your fair share of troubleshooting. If this situation still persists, I will recommend you reach out to our support team. When you have a moment, please reach out directly by logging into your Square account and heading here.