thread Re: "There was an error loading this section" in Payments Troubleshooting

"There was an error loading this section"

Moose4 — Sat, 20 Sep 2025 07:48:48 GMT

I am trying to enter my staff and services but no matter what I do it just keeps saying "There was an error loading this section."

I tried another browser

Tried restarting my computer

Tried deleting my cache

Tried logging in and out

Tried deleting these sections and repopulating them

Tried moving them to home page

Nothing works and it is frustrating.

Re: "There was an error loading this section"

JJ_ — Fri, 29 Mar 2024 21:43:39 GMT

Hello there @Moose4

This isn't the experience we want you to have, and I know how frustrating it can be for something not to work as expected. I see you have done several troubleshooting steps.

I'm going to ask a couple of questions to see if we can get to the bottom of this.

- What operating system and version are you using?

- Which Internet Browser and version you are using?

- Have you tried using a completely different device? (This could also be a mobile device)

- Have you tested with a different internet connection?

These answers along with a screenshot of the experience you are facing, will help me or other Community Moderators understand this and get this escalated to our product team for their visibility and assistance if necessary.

Re: "There was an error loading this section"

Moose4 — Sat, 30 Mar 2024 16:58:01 GMT

Windows 11 version 23H2

Google chrome and Microsoft edge

Yes, I have tried an iPad using Safari

Yes, I have tried 3 different connections

Yes, I have tried on a mobile device

My main computer is a HP Envy x360 and I have a 2.10 GHz processor. I haven't had any issues like this before.

Re: "There was an error loading this section"

frances_a — Tue, 02 Apr 2024 01:22:54 GMT

Thank you for providing those details, @Moose4

Are you still experiencing issues?

If you are, I would recommend reaching out to our direct support team here: squ.re/contactsqsupport

Given that you've taken steps to troubleshoot this issue and we can say it wasn't caused by your browser or the device you are using, our team will be able to locate your account and guide you through additional troubleshooting steps.

Thank you ✨