thread Item name not showing on receipt in Payments Troubleshooting

Item name not showing on receipt

WalknTalk — Sun, 21 Sep 2025 07:32:56 GMT

Hi community,

I am new to Square and have set up an item and tested a sale to view the receipt and the name of the item did not show on the receipt. Instead is says 'Custom Amount" next to the charge.

How can I change this to be the actual item name?

I have gone through many settings and everything else makes sense but am stumped.

Please help.

Thanks,

Skye

Re: Item name not showing on receipt

_Violet — Tue, 04 Jul 2023 14:27:30 GMT

Hi @WalknTalk - I'm sorry to hear that this issue with your items has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.