https://community.squareup.com/t5/Payments-Troubleshooting/Refunding-a-customer-without-previous-transaction-in-Square/m-p/670975#M40867 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/618466">@CLASSTraining</a></SPAN></SPAN> - Thanks for reaching out to us here on the Square Seller Community<span class="lia-unicode-emoji" title=":waving_hand:">👋</span></P> <P>&nbsp;</P> <P>We can only <A href="https://squareup.com/help/au/en/article/6116-process-refunds" target="_blank">refund transactions</A> that were originally processed through Square. You’ll need to refund the customer outside of Square via another method. Or you could issue a gift card through Square as a store credit, as described <A href="https://www.sellercommunity.com/t5/Troubleshooting/Store-credits/td-p/629705" target="_blank">here</A>.</P> <P><BR />I hope this information is helpful but please do let me know if you have any additional questions.</P> Wed, 12 Jul 2023 19:46:12 GMT _Violet 2023-07-12T19:46:12Z https://community.squareup.com/t5/Payments-Troubleshooting/Refunding-a-customer-without-previous-transaction-in-Square/m-p/670836#M40866 <P>How do I issue a refund via Square without any previous transaction in Square? Customer paid for the original service via CC in another system, so no record at all in Square. I just want to enter their CC details manually and issue a refund for the full amount (about $200). Thanks,</P> Sun, 21 Sep 2025 07:32:31 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Refunding-a-customer-without-previous-transaction-in-Square/m-p/670836#M40866 CLASSTraining 2025-09-21T07:32:31Z https://community.squareup.com/t5/Payments-Troubleshooting/Refunding-a-customer-without-previous-transaction-in-Square/m-p/670975#M40867 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/618466">@CLASSTraining</a></SPAN></SPAN> - Thanks for reaching out to us here on the Square Seller Community<span class="lia-unicode-emoji" title=":waving_hand:">👋</span></P> <P>&nbsp;</P> <P>We can only <A href="https://squareup.com/help/au/en/article/6116-process-refunds" target="_blank">refund transactions</A> that were originally processed through Square. You’ll need to refund the customer outside of Square via another method. Or you could issue a gift card through Square as a store credit, as described <A href="https://www.sellercommunity.com/t5/Troubleshooting/Store-credits/td-p/629705" target="_blank">here</A>.</P> <P><BR />I hope this information is helpful but please do let me know if you have any additional questions.</P> Wed, 12 Jul 2023 19:46:12 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Refunding-a-customer-without-previous-transaction-in-Square/m-p/670975#M40867 _Violet 2023-07-12T19:46:12Z