thread Re: Trying to connect square reader (1st gen) keeps saying reinstallation required in Payments Troubleshooting

Trying to connect square reader (1st gen) keeps saying reinstallation required

PortResiCom — Sun, 21 Sep 2025 07:32:15 GMT

I’m trying to connect my square reader to my phone for the first time.

it keeps saying it failed and keeps coming up saying reinstallation required.

Ive deleted the reader from the apps and my Bluetooth multiple times, retried and still having the same issue.

Ive switched my phone off and on, charged the reader etc, still can’t get it to connect.

please help!!

Re: Trying to connect square reader (1st gen) keeps saying reinstallation required

JJ_ — Thu, 20 Jul 2023 19:45:43 GMT

Hello @PortResiCom

I am sorry to hear about your experience pairing your reader. From what I can read you have done your fair share of troubleshooting. However, I don't see you mentioning deleting the Square Point of Sale Application and downloading it once again. Have you tried that step?

Re: Trying to connect square reader (1st gen) keeps saying reinstallation required

FloraF — Sat, 23 Sep 2023 08:12:47 GMT

I've done all of the above, including deleting POS app and reinstalling & it's still coming up "Reinstallation Required". Help please?

Re: Trying to connect square reader (1st gen) keeps saying reinstallation required

Laurie_ — Tue, 26 Sep 2023 02:43:38 GMT

Hi there, @FloraF, thanks for giving those steps a try!

When was the last time you updated the software on your mobile device? Additionally, what device are you currently using to pair your reader with?