thread Payment not approved. Invalid location in Payments Troubleshooting

Payment not approved. Invalid location

GypsyRose — Sun, 21 Sep 2025 07:30:55 GMT

I am travelling overseas and trying to manage my business on the move. I have just tried to process a payment and the message "Payment not approved. Invalid location" is showing up. What do I do?

Re: Payment not approved. Invalid location

Arie — Fri, 27 Oct 2023 05:54:36 GMT

Hi @GypsyRose 👋

Thanks for reaching out to us with this question here in the Seller Community.

What type of payment were your trying to process while overseas? The Square Reader, for example, will only be able to process payments in the location you've activated it in, e.g Australia. Sending invoices to your customers while you're travelling could be a workaround while you're travelling.

Re: Payment not approved. Invalid location

MalcolmM — Fri, 17 Nov 2023 06:51:16 GMT

I am getting the same message. Nothing seems to reset the device. Should I try Reset Factory Setttings?