https://community.squareup.com/t5/Payments-Troubleshooting/Issue-when-using-phone-tap/m-p/676587#M40821 <P>The customer uses their phone, the app says "authorising" then "disconnected from reader". And says "cancel payment" as button option.&nbsp; But the customers card account shows amount charged on their account. We dont get the money in our sqaure transactions. This has happened twice.. we know its notnthe card as the customer came back and bought more andnthe teansaction worked. Any one help??&nbsp;</P> Sun, 21 Sep 2025 07:30:42 GMT FnQPalmStudios 2025-09-21T07:30:42Z https://community.squareup.com/t5/Payments-Troubleshooting/Issue-when-using-phone-tap/m-p/676587#M40821 <P>The customer uses their phone, the app says "authorising" then "disconnected from reader". And says "cancel payment" as button option.&nbsp; But the customers card account shows amount charged on their account. We dont get the money in our sqaure transactions. This has happened twice.. we know its notnthe card as the customer came back and bought more andnthe teansaction worked. Any one help??&nbsp;</P> Sun, 21 Sep 2025 07:30:42 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Issue-when-using-phone-tap/m-p/676587#M40821 FnQPalmStudios 2025-09-21T07:30:42Z https://community.squareup.com/t5/Payments-Troubleshooting/Issue-when-using-phone-tap/m-p/676720#M40822 <P><SPAN>Hi </SPAN><SPAN><SPAN><a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/623545">@FnQPalmStudios</a></SPAN></SPAN><SPAN>&nbsp;- I'm sorry to hear that this payment issue has brought you to the&nbsp;</SPAN><A href="https://www.sellercommunity.com/t5/Orientation-Etiquette/Orientation-Welcome-to-the-Seller-Community/m-p/190104#M152" target="_blank" rel="noopener">Seller Community</A>.</P> <P><SPAN>&nbsp;</SPAN></P> <P style="margin: 0px !important; padding: 0px !important;"><SPAN>I suggest starting out with the troubleshooting steps for your Contactless + Chip reader listed <A href="https://squ.re/3OGI8qv" target="_self">here</A>. If this doesn't improve things,&nbsp;</SPAN><STRONG style="color: #1a1a1a; background-color: #ffffff;">please reach out to Support&nbsp;</STRONG><SPAN>directly by logging into your Square account and heading&nbsp;</SPAN><A style="color: #006aff; background-color: transparent;" href="https://squareup.com/help/us/en/contact?panel=FAB456B04971&amp;skip_unit_select=true" target="_blank">here</A><SPAN>&nbsp;for further assistance.</SPAN></P> <P style="margin: 0px !important; padding: 0px !important;"><SPAN>&nbsp;</SPAN></P> <P style="margin: 0px !important; padding: 0px !important;"><SPAN>I hope this helps!</SPAN></P> <P style="margin: 0px !important; padding: 0px !important;">&nbsp;</P> <P>&nbsp;</P> Mon, 14 Aug 2023 16:50:34 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Issue-when-using-phone-tap/m-p/676720#M40822 _Violet 2023-08-14T16:50:34Z