thread Re: No able to send orders for a week as we will be away for a week "Web shop message to custom in Payments Troubleshooting

No able to send orders for a week as we will be away for a week "Web shop message to customers"

PeterPC — Sun, 21 Sep 2025 07:25:59 GMT

We will be away for about a week and we need to show customers a message at checkout that deliveries will be delayed.

Don't seem to find a way to do that!

Thanks

Re: No able to send orders for a week as we will be away for a week "Web shop message to custom

Arie — Wed, 22 Nov 2023 04:38:20 GMT

Adding a message on the checkout page only is doable by adding a Store Policy. Go to Settings / Shared Settings > Checkout > Store Policies. From here you can add custom text that will be shown on the checkout page.

You can also add a banner, or pop-up message to your website to let your customers know that orders will be sent out a little later than usual, by following these steps.

Please let us know how you go 😊

Re: No able to send orders for a week as we will be away for a week "Web shop message to custom

PeterPC — Wed, 22 Nov 2023 22:28:44 GMT

Hi Arie

Thanks for your response.

Unfortunately I don't have:

Settings / Shared Settings > Checkout > Store Policies

Only:

Settings > Device management

Account & Settings

App Integration

The banner pop-up only works the first time someone visits the site (a cookie is created) if they return they don't see the pop-up again.

I am VERY frustrated with the Square system, it seems that it's a half baked system that sometimes takes you to a webbly site and seems to have multiple user interfaces.

I was trying to attach an image of it but as with everything else it seems to be impossible to attach an image.

Peter

Re: No able to send orders for a week as we will be away for a week "Web shop message to custom

Arie — Fri, 24 Nov 2023 02:51:35 GMT

You'll want to be in the Square Online dashboard, rather than your Point of Sale dashboard to make edits to the Store Policy for your online store @PeterPC.

This is what this menu looks like:

Re: No able to send orders for a week as we will be away for a week "Web shop message to custom

PeterPC — Fri, 01 Dec 2023 02:34:36 GMT

Hi Arie

Thanks appreciated all your help!

You would think that would be easy to add a simple temporary banner for a message or promotion to every page.

Peter