thread Re: Manually calculating the surcharge in Payments Troubleshooting

Manually calculating the surcharge

Rosecollect — Sun, 21 Sep 2025 07:24:34 GMT

I live in Australia & wondered in order to add the 1.9% surcharge do other merchants just add say 2% onto the purchase price so I don't loose any money on the sale?

Re: Manually calculating the surcharge

lawnbrook — Tue, 05 Dec 2023 08:23:36 GMT

Hi @Rosecollect ,

I think that's really the only way it can be done presently. You can build a service charge (under Business information in the dashboard) but then this will apply to all sales.

The good news is the CC surcharges are in Beta presently for Australia. Perhap consider signing up for the beta program here:

Credit Card Surcharges Beta group

Regards,

Bruce

Re: Manually calculating the surcharge

Rosecollect — Tue, 05 Dec 2023 08:33:52 GMT

Thanks so much for the info Bruce, much appreciated 😊.

Re: Manually calculating the surcharge

GrahamB — Mon, 25 Dec 2023 00:12:49 GMT

I detest credit card surcharges & so do many customers. Yes, there is a cost to card transactions but cash has many costs that are perhaps not so obvious. Cash must be counted, reconciled, banked etc which all take time & money.

On a personal level I've gone 100% cashless and will always preference businesses that don't add a surcharge. And businesses that only accept cash will never get my business!

Re: Manually calculating the surcharge

lawnbrook — Mon, 25 Dec 2023 00:23:49 GMT

Great to see a counter,and equally legitimate, point of view.