thread Re: Subscription option not coming up on items in Payments Troubleshooting

Subscription option not coming up on items

botw1 — Sun, 21 Sep 2025 07:17:23 GMT

I'm trying to make a subscription service for my customers but there's information missing compared to the tutorials I see on Square.

Eg.1

I don't have a "Subscriptions" option under Categories when I create a new/open an item.

Eg.2

When I add a customer to a subscription, there's no option to add a shipping address - no fulfillment option.

Re: Subscription option not coming up on items

dimo10 — Wed, 08 May 2024 11:56:22 GMT

Hey @botw1 ,

this seems to be a Plus level feature. so you may need to upgrade your account.

Saying that, as a plus subscriber i can not see this feature as describe in the online tutorial either.

Re: Subscription option not coming up on items

botw1 — Fri, 10 May 2024 09:43:24 GMT

I was comparing the plans to make sure I was on the correct one and they both get a "green tick" for subscriptions. So I'm not sure if the plans would even make a difference.

Re: Subscription option not coming up on items

dimo10 — Fri, 10 May 2024 09:47:06 GMT

@Seamus can you have a look into this for us, the subscription options do not appear to be working.

Thanks

Re: Subscription option not coming up on items

botw1 — Mon, 20 May 2024 12:18:09 GMT

@Seamus

Re: Subscription option not coming up on items

dimo10 — Tue, 21 May 2024 03:48:48 GMT

@Laurie_ maybe you would be able to have a look at this also. thanks