iPad Camera Barcode Scanner not working

Buzzkillvintage — Sun, 21 Sep 2025 07:17:19 GMT

Hey Square team,

We haven't been able to use the iPad Barcode Scanning feature on the Retail POS app for the past month or so. I assume since the last app update. Wondering if this bug is in the works to be fixed as it is adding extra time at checkout for customers manually searching for the items.

We are operating on a 6th Gen iPad Version 17.4.1 and have the newest updates for everything. Have already tried uninstalling and reinstalling and this hasn't worked.

Would love some info on this and to know if others are having the same issues. Thank you !

Re: iPad Camera Barcode Scanner not working

dimo10 — Sat, 18 May 2024 06:38:07 GMT

Hi @Buzzkillvintage

We don't use barcodes in our shop, you may want to give Support a call if you are still experiencing issues with this.

Cheers,

Chris

thread iPad Camera Barcode Scanner not working in Payments Troubleshooting

iPad Camera Barcode Scanner not working

Re: iPad Camera Barcode Scanner not working