https://community.squareup.com/t5/Payments-Troubleshooting/Subscription-option-not-coming-up-on-items/m-p/732241#M40435 <DIV class=""><DIV class=""><DIV class=""><DIV class=""><SPAN>I'm trying to make a subscription service for my customers but there's information missing compared to the tutorials I see on Square.&nbsp;</SPAN></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><P>&nbsp;</P><P>Eg.1</P><P>I don't have a "Subscriptions" option under Categories when I create a new/open an item.&nbsp;</P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="botw1_0-1717402090688.png" style="width: 400px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/44292i6F4E63D2696A5FB9/image-size/medium?v=v2&amp;px=400" role="button" title="botw1_0-1717402090688.png" alt="botw1_0-1717402090688.png" /></span><P>&nbsp;</P><P>&nbsp;</P><P>Eg.2</P><P>When I add a customer to a subscription, there's no option to add a shipping address - no fulfillment option.&nbsp;</P><P>&nbsp;</P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="botw1_1-1717402090684.png" style="width: 400px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/44293i64970E2EA426809F/image-size/medium?v=v2&amp;px=400" role="button" title="botw1_1-1717402090684.png" alt="botw1_1-1717402090684.png" /></span><P>&nbsp;</P><P>&nbsp;</P><P>can someone actually help this time? this is my second time posting things question in a month and multiple follow ups with no response from the Square team.&nbsp;</P></DIV></DIV></DIV></DIV></DIV> Sun, 21 Sep 2025 07:16:15 GMT botw1 2025-09-21T07:16:15Z https://community.squareup.com/t5/Payments-Troubleshooting/Subscription-option-not-coming-up-on-items/m-p/732241#M40435 <DIV class=""><DIV class=""><DIV class=""><DIV class=""><SPAN>I'm trying to make a subscription service for my customers but there's information missing compared to the tutorials I see on Square.&nbsp;</SPAN></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><P>&nbsp;</P><P>Eg.1</P><P>I don't have a "Subscriptions" option under Categories when I create a new/open an item.&nbsp;</P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="botw1_0-1717402090688.png" style="width: 400px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/44292i6F4E63D2696A5FB9/image-size/medium?v=v2&amp;px=400" role="button" title="botw1_0-1717402090688.png" alt="botw1_0-1717402090688.png" /></span><P>&nbsp;</P><P>&nbsp;</P><P>Eg.2</P><P>When I add a customer to a subscription, there's no option to add a shipping address - no fulfillment option.&nbsp;</P><P>&nbsp;</P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="botw1_1-1717402090684.png" style="width: 400px;"><img src="https://community.squareup.com/t5/image/serverpage/image-id/44293i64970E2EA426809F/image-size/medium?v=v2&amp;px=400" role="button" title="botw1_1-1717402090684.png" alt="botw1_1-1717402090684.png" /></span><P>&nbsp;</P><P>&nbsp;</P><P>can someone actually help this time? this is my second time posting things question in a month and multiple follow ups with no response from the Square team.&nbsp;</P></DIV></DIV></DIV></DIV></DIV> Sun, 21 Sep 2025 07:16:15 GMT https://community.squareup.com/t5/Payments-Troubleshooting/Subscription-option-not-coming-up-on-items/m-p/732241#M40435 botw1 2025-09-21T07:16:15Z