Online order ticket not printing (already creat profile and assigned)

wonjink212 — Sun, 21 Sep 2025 07:15:05 GMT

Plz Help! (To Square users)

Hi, I am using Square online website for online pick-up order for my shop.

However, we really can not get online order ticket from printers, when customers order by online all of sudden.

In-person orders are fine, and printers works well (Everything is fine except getting online order ticket)

I already contacted with Square support team many times, and followed what they all ask.
(Reset internet, machine, printers
Update app and IOS, Reinstall app,
Create/re-asignprinter's profile& etc 🥵)

But we can not get online order ticket still!
Also, there is "❗️" Mark next online order ticket profile, and can not remove it.
(I think I need to remove the mark to solve the problem..)

How do I fix it?
Plz give some ideas.
Thank you so much

thread Online order ticket not printing (already creat profile and assigned) in Payments Troubleshooting

Online order ticket not printing (already creat profile and assigned)