thread Re: Messages plus phone calls disable in Payments Troubleshooting

Messages plus phone calls disable

Berolina — Sat, 20 Sep 2025 07:47:40 GMT

Is there a way to disable the ability for customers to call you on the messages plus service?

Re: Messages plus phone calls disable

DammiAdservices — Sun, 07 Apr 2024 18:50:52 GMT

Yes there is

Re: Messages plus phone calls disable

DammiAdservices — Sun, 07 Apr 2024 18:51:26 GMT

To disable the ability for customers to call you through Messages Plus, you should check the settings within your Square Dashboard or Square Point of Sale app. Here's a general guide:

Square Dashboard: Log in to your Square Dashboard from a web browser.
Navigate to Messaging Settings: Look for the settings related to Messages Plus or Customer Messaging within your account settings. There might be options to control how customers can contact you, including phone calls.
Adjust Call Settings: Within the messaging settings, there should be options to enable or disable phone calls from customers. If there isn't a specific option to disable calls, there might be settings related to business hours or availability that indirectly control when calls can be received.
Save Changes: After making any adjustments, be sure to save your changes to apply them to your account.

Re: Messages plus phone calls disable

Berolina — Sat, 20 Apr 2024 19:26:25 GMT

Thanks for trying to help, could you please provide me with a screenshot or some other clue as to where these settings might be located?

There might be and there should be didn’t help so far.

Thanks.

Re: Messages plus phone calls disable

Berolina — Sat, 20 Apr 2024 19:35:32 GMT

These are the only settings I can find.

Re: Messages plus phone calls disable

Kassi_ — Mon, 22 Apr 2024 21:04:01 GMT

Thank you for your follow-up questions and providing that screenshot, @Berolina.

Do you have the free version of Messages or are you working with Messages Plus?

That can be the reason your settings will look different from what @DammiAdservices described.

Take a look at your subscription and let me know! I am happy to circle back with you on this.

Re: Messages plus phone calls disable

Berolina — Mon, 22 Apr 2024 21:16:16 GMT

Messages plus.

Re: Messages plus phone calls disable

RobynR — Tue, 23 Apr 2024 12:46:16 GMT

@Berolina, when you mention that you would like to disable the ability for customers to call, are you referring to disabling voicemails from customers?

Re: Messages plus phone calls disable

Berolina — Tue, 23 Apr 2024 14:25:48 GMT

I want to turn off the customer calling me feature.

Re: Messages plus phone calls disable

RobynR — Tue, 23 Apr 2024 16:56:17 GMT

Thank you for confirming @Berolina.

I've gone ahead an escalated this to our Advance Support team. Once we have more information, a Community Moderator will reply to your thread.

We appreciate your patience.

Re: Messages plus phone calls disable

RobynR — Thu, 25 Apr 2024 19:33:09 GMT

@Berolina After working with our Advanced Support, they have advised you to do the steps below:

Visit Square Messages Settings here.
Turn off the “Leave a voicemail” option.
Keep “receive a follow-up text message” toggled on

Please let us know if this works.

Re: Messages plus phone calls disable

Berolina — Wed, 08 May 2024 17:10:46 GMT

Both of those features were turned off, I turned on the follow up text message, now instead of the call I get an email with a voice mail. That does not work obviously.

Re: Messages plus phone calls disable

Yardwrap — Wed, 15 May 2024 15:09:27 GMT

I am in the same boat. We do not want the phone call feature at all and cannot figure out a way to remove the option to "Call". Please update if you find a way to turn it off.