thread Re: Loyalty points accumulating in Payments Troubleshooting

How do you redeem customer rewards with Square Loyalty?

Kidsandbubs — Sun, 21 Sep 2025 07:11:55 GMT

I have a loyalty program. $1 spent receives 1 star. 100 stars receive $10 discount at their next purcase. What happens if they have spent $450? Do they get $40 discount. If so how is it redeemed?

Re: Loyalty points accumulating

lawnbrook — Mon, 07 Oct 2024 14:13:33 GMT

Hi there ,

I've had a look over the documentation here:

https://square.site/help/au/en/article/6462-square-loyalty-faqs#:~:text=Square%20Loyalty%20FAQ.%20Find%20answers%20to%20commonly%20asked%20questions%20about

and the question -

When a customer is redeeming their rewards, can they redeem multiple rewards?

Is answered as:

As long as your customer has the points to meet the reward requirements, they can redeem multiple rewards.

So in your case, i think they would have $40 of rewards they could use.

I'm fairly sure they couldn't use it on the transaction generated the points (but maybe someone else will confirm) - I think that's the whole point of the loyalty - to get them to come back.

@Kidsandbubs

Re: Loyalty points accumulating

Laurie_ — Wed, 09 Oct 2024 05:29:36 GMT

Hi @Kidsandbubs,

Tagging onto the great response by @lawnbrook, I’d like to confirm that if a customer uses a payment card linked to their Loyalty profile, any available rewards will automatically appear during checkout. Once rewards are selected and redeemed, you can proceed with the transaction as usual.

You can view the steps under the 'How do I redeem a reward that my customer has earned?' question in the resource @lawnbrook has linked above.

Should any other questions come up, don't hesitate to let us know! 🙂