thread How can I stop receipts from printing automatically after every purchase? in Payments Troubleshooting

How can I stop receipts from printing automatically after every purchase?

lion342 — Sun, 21 Sep 2025 07:09:18 GMT

The title of this thread has been edited from the original: How to stop the printer from printing a recipt everytime purchase?

How to stop the printer from printing a recipt everytime purchase? There is no disable button?

Re: How to stop the printer from printing a recipt everytime purchase?

Katie_SQ — Tue, 03 Dec 2024 04:06:34 GMT

Thanks for reaching out, @lion342!

To stop your printer from automatically printing a receipt with every purchase, follow these steps to adjust your Printer Profile settings:

On your Point of Sale, navigate to More > Settings > Hardware > Printers > Profiles.
Select your Printer Profile's name.
In the Profile Details > Printer Defaults section, click Edit.
Choose Receipts and change Print receipts Automatically to Manually.
Click Save.

Please note that you need to complete these steps on each device connected to the printer.

I hope this helps! If you have any more questions, feel free to reach out. 😊

P.S. - Welcome to the Seller Community. ✨

Re: How to stop the printer from printing a recipt everytime purchase?

SPP2 — Fri, 31 Oct 2025 17:19:03 GMT

It is October 2025, and I don't see the option PROFILE DETAILS when I got into Printer Profile.

Is there another way to do this?

Re: How to stop the printer from printing a recipt everytime purchase?

Katie_SQ — Mon, 03 Nov 2025 22:22:48 GMT

Hi @SPP2,

Would you mind sharing a photo of what you're seeing on the Printer Profile page?

To upload an image, click the camera button above the reply box.

Re: How to stop the printer from printing a recipt everytime purchase?

brick — Sat, 10 Jan 2026 18:53:01 GMT

Agreed - this option is no longer available. Why was this changed??? Who actually requested this as a feature???