thread Appointments Errors w Online Scheduling/Booking Cut Off & Business Accepting Appointments in Payments Troubleshooting

Appointments Errors w Online Scheduling/Booking Cut Off & Business Accepting Appointments

kkelly — Sun, 21 Sep 2025 07:08:41 GMT

Hello,

Two functions are not working on my Square Appointments Online Booking settings. I use Square Appointments for classes.

Error 1: Reservation Guarantee- I have this set to 'Business must accept or decline all appointments' but it is not working.

Business must accept or decline all appointment requests

Error 2: Online Scheduling- 'Appointments must be made at least' I have this set to '2 hours in advance' again, it is not working, and the class is still bookable on the front end of the website. Included are two screenshots from the front (with time stamps) and back end.

How can I fix this?

Re: Appointments Errors w Online Scheduling/Booking Cut Off & Business Accepting Appointments

Laurie_ — Tue, 17 Dec 2024 05:50:26 GMT

Hi @kkelly,

Thanks for including those screenshots—super helpful!

It looks like your settings are configured correctly, so let’s check a couple of things to get to the bottom of this:

1. Clear browser cache: Sometimes backend updates don’t reflect immediately on the customer-facing site. If the screenshots are from the same device where you made the changes, try clearing your browser’s cache and test again. If you’re still receiving appointment bookings that bypass these settings, move on to the next step.

2. Review staff settings: If multiple staff members or resources are tied to the class, their individual availability or permissions might be overriding your business settings. Double-check their profiles to ensure everything aligns with your “Accept/Decline” requirements.

If the issue persists, let us know! Including a link to your booking site would be really helpful so we can take a closer look from our end.

Looking forward to hearing how it goes!

Re: Appointments Errors w Online Scheduling/Booking Cut Off & Business Accepting Appointments

kkelly — Tue, 17 Dec 2024 09:27:32 GMT

Laurie,

Thanks for getting back to me.

There is only one person tied to the class (me) and I have full access.

Is there anything else I should be looking at?

Re: Appointments Errors w Online Scheduling/Booking Cut Off & Business Accepting Appointments

Laurie_ — Mon, 13 Jan 2025 02:50:16 GMT

Apologies for the delay in getting back to you here, @kkelly!

If you're still encountering this issue, please ensure that your Online Booking settings are configured to lock the booking timezone to your business location rather than the customer's. Additionally, I recommend reaching out to our Square Support team to investigate why the settings aren't configured correctly on your booking site.

Alternatively, feel free to share a link to your site, and I can take a look on my end.