thread Re: Uncategorized Acuity / Square Transaction in Payments Troubleshooting

Is it possible to categorise Acuity integration payments to something other than 'custom amount'?

SANARecovery — Sun, 21 Sep 2025 07:08:13 GMT

The title of this thread has been edited from the original: Uncategorized Acuity / Square Transaction.

We use Acuity for booking and to collect payments and bookings online. The payment is coming into Square as a 'custom amount' which drives our accountants crazy. Can I categorize these payments? We would like to be able to clearly track what is coming in from the web/in person/ from another part of our business. Thanks in advance.

Re: Uncategorized Acuity / Square Transaction

Katie_SQ — Wed, 08 Jan 2025 06:13:34 GMT

Thanks for reaching out, @SANARecovery!

The Acuity integration with Square allows you to sync inventory and process payments. However, it doesn't provide detailed item information for each transaction, which is why a payment may appear as a "custom amount." Since Acuity manages this integration, I recommend contacting their support team directly for further assistance. You can also visit the Acuity Support Center here.

I'm sorry I couldn't be of more help! If there's anything else I can assist with, please let me know.