thread Re: Battery won’t charge in Payments Troubleshooting

Troubleshooting Battery Charging Issues on Square Register and Square Terminal

arnoldtm — Sun, 21 Sep 2025 07:07:25 GMT

Battery won’t charge have tried

many power outlets and cords also have tried reset.

screen shows connected to power but won’t charge

Re: Battery won’t charge

Katie_SQ — Mon, 10 Feb 2025 03:37:14 GMT

Hi @arnoldtm👋

To confirm, are you having issues charging the Square Terminal or Square Stand?

I'll keep an eye out for your reply!

Re: Battery won’t charge

BRS2023 — Tue, 11 Feb 2025 01:27:16 GMT

I am having the same problem with a terminal. I have spken to Square but because it only weeks out of warranty they won't help/replace for a new one. Seems to be a big problem on all the forums.

Re: Battery won’t charge

Laurie_ — Fri, 14 Mar 2025 05:33:22 GMT

It looks like we missed your reply last month, @BRS2023! Apologies for the delay in getting back to you!

Unfortunately, we are unable to offer replacements outside of the warranty period outlined here. However, our Support Team can help determine whether the issue lies with the device itself or if it's related to the power cords. You can also complete some troubleshooting steps outline in this guide under "Hub for Square Terminal Troubleshooting".

I understand that you're outside the warranty replacement period, but depending on your situation, you may only need to purchase a replacement Hub. It's always worth checking to see if that's the case.

@arnoldtm In case you were experiencing similar issues on a Square Register, you can find those troubleshooting steps here.

Re: Battery won’t charge

BRS2023 — Sat, 29 Mar 2025 01:57:31 GMT

Hi Laurie, i have trouble shooted it and no luck. I have diposed of it. Just disappointing the lack of quality in this product and if you read all the forums this is actually a problem that should be fixed..