thread Re: Hi all just joined square. Do I need a hardware unit for tap and pay to work via iPhone? in Payments Troubleshooting

Do I need to have Square Hardware in order to use Tap to Pay on iPhone?

Bushido — Sun, 21 Sep 2025 07:06:46 GMT

The title of this thread has been edited from the original: Hi all just joined square. Do I need a hardware unit for tap and pay to work via iPhone?

Hi all just joined square. Do I need a hardware unit for tap and pay to work via iPhone?

Re: Hi all just joined square. Do I need a hardware unit for tap and pay to work via iPhone?

Katie_SQ — Thu, 27 Feb 2025 03:47:30 GMT

Welcome, @Bushido! We're glad to have you with us. 😁

You don't need any Square hardware to use Tap to Pay on your iPhone. Just ensure that your iPhone is compatible, and that you're using a compatible Square App, such as Square Point of Sale, Square Appointments, Square Invoices or Square for Retail.

For instructions on getting started, please visit: Get started with Tap to Pay on iPhone.

I hope this helps! If you have any other questions, feel free to ask. 🙂

Re: Hi all just joined square. Do I need a hardware unit for tap and pay to work via iPhone?

Bushido — Thu, 27 Feb 2025 08:30:26 GMT

Hi Katie it appears I have a compatible phone and the square point of sales app yet when I go to charge a customer I get no option for tap to pay

Re: Do I need to have Square Hardware in order to use Tap to Pay on iPhone?

Bushido — Thu, 27 Feb 2025 08:31:20 GMT

Re: Do I need to have Square Hardware in order to use Tap to Pay on iPhone?

Bushido — Thu, 27 Feb 2025 08:31:48 GMT

As you can see in the image there is no tap to pay option. Any ideas?

Re: Do I need to have Square Hardware in order to use Tap to Pay on iPhone?

Katie_SQ — Fri, 28 Feb 2025 05:27:08 GMT

Hi @Bushido, sorry for the delay getting back to you here!

To confirm, have you first enabled Tap to Pay within your Square POS app?

From the navigation bar at the bottom of your screen, tap ≡ More > Settings > Account.
Select Tap to Pay on iPhone, then toggle on Tap to Pay on iPhone.
Verify the correct Apple ID is shown. If not, choose Use a Different Apple ID.
Select Agree & Continue to toggle on Tap to Pay on iPhone.

Once you enable Tap to Pay on iPhone, the banner at the top of the screen will read '✔ Tap to Pay' and you will see Tap to Pay on iPhone listed under My hardware by going to ≡ More > Settings > Hardware.

I also recommend reviewing this article for common reasons why Tap to Pay may not be showing up as an option within the app.

Let me know how you go. 🙂