thread Re: Please help me understand what these options mean in Payments Troubleshooting

What Appointment location preference would best suit my business?

detailedbyjoel — Sun, 21 Sep 2025 07:06:09 GMT

The title of this thread has been edited from the original: Please help me understand what these options mean.

Where do you accept appointments?

At my business

At the customer’s location

At both my business and the customer’s location

Phone only

Katie_SQ — Thu, 06 Mar 2025 04:21:10 GMT

Hey @detailedbyjoel!

I'd be happy to share some more information about these appointment preferences. 😊

Square Appointments provides multiple options to manage how appointments are offered to your clients:

At My Business
This option is for appointments that only occur in-person at your physical business location. Clients have to come to you for their appointments.
At the Customer’s Location
Choose this for appointments that happen at the client's location. For example, a mobile mechanic might meet a customer at their home, or a massage therapist might travel to a client's house.
At Both My Business and the Customer’s Location
This option is ideal for businesses that offer services both at their own location and at the client’s location. It suits businesses that are flexible in where they provide their services.
Phone Only
Select this for appointments that are only conducted virtually, such as phone or video consultations.

I hope this helps! If you have any other questions, feel free to reach out. 😊

detailedbyjoel — Thu, 06 Mar 2025 06:31:25 GMT

thank you so so much! That has clarified all of it for me! I really appreciate the detailed effort you put into that message too! 🙂

Katie_SQ — Thu, 06 Mar 2025 22:20:07 GMT

Glad I could help, @detailedbyjoel! If you have any other questions, please don't hesitate to reach out. 😊

PS - Welcome to the Square Community! ✨