thread Balance zero after recieving payments in Payments Troubleshooting

Balance zero after recieving payments

Nlambert1215 — Sat, 20 Sep 2025 07:46:43 GMT

I started my square account and received 2 payments and I have no idea why my balance says zero. Where are my funds. This is insane to not have access to my funds nor have a balance that reflects $183.00 what's going on?

Re: Balance zero after recieving payments

JK_Fiber_Art — Thu, 11 Apr 2024 12:17:03 GMT

Hello Niambert1215,

Since we don't really have any details it may be best for you to contact Square's Customer Support as they have the ability to look at your account setup - the volunteer Community Members cannot do that. What we can tell you is all Square merchants start with the standard transfer schedule - meaning funds are usually transferred within 36 hours or 1-2 business days of a transaction. Business days are defined as Monday thru Friday from 9 a.m. to 5 p.m. local time. Business days do not include weekends and public holidays. You can get funds quicker as there are different options however, the options do have additional fees. This Support Document explains more in detail. From our experience, we just use the standard transfer schedule and normally receive our money in 1 to 2 days depending on when the transaction took place and it's not a holiday or weekend. For the most, the only times we've experienced unusual delays is if there is a production system issue, in situations such as that, we go to this site - Square will post alerts there about any disruption to the system.

Re: Balance zero after recieving payments

RobynR — Thu, 11 Apr 2024 17:44:50 GMT

Hey @Nlambert1215,

In addition to what @JK_Fiber_Art said, I'd suggest checking your email from the Account Services team before reaching out to Support. They'll likely provide all the necessary information and answer any questions you may have.