thread Re: 4-11-2024 Excel Export Error in Payments Troubleshooting

4-11-2024 Excel Export Error

Candlestore — Sat, 20 Sep 2025 07:46:38 GMT

Went to export my catalog which I filtered to 1 Vendor and I get the below image error.

If I click NO it closes if I Click Yes I get a Blank Excel File.

Here is what I get if I try to open it with LibreOffice:

If I ask Libreoffice to Repair I get Libreoffice could not repair it.

I can export my entire Catalog but was trying the Filter export for 1 Vendor and got this. Was wanting to upload a small Test file (102 Items) and not 9500 plus items to my Accounting Inventory program that I am testing.

Anyone else having this issue? If I try CSV download and try to open the csv file with Excel or Libreoffice calc I cet 1 blank cell?

Re: 4-11-2024 Excel Export Error

Ellie_ — Thu, 11 Apr 2024 17:40:03 GMT

Hi there, @Candlestore,

I'd like to look into this for you. Has this just been happening today? Also, is this happening for all exports or only when trying to export a specific vendor?

Re: 4-11-2024 Excel Export Error

Candlestore — Thu, 11 Apr 2024 18:56:44 GMT

@Ellie_ ;

This has happened before with getting Errors for corupted files but then went away. Before it was not with a specific vendor but seems to happen with filters, Category, Vendor etc. I usually export the entire catalog then filter using excel.